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Veterinary Business Manager Program
Module 1: Let's get started!
How to get the most out of the program. (26:22)
Getting clarity (50:14)
Module 1: Homework
[ACTION] Print this out and put up on wall
Module 2: Understanding Why Humans Do what They Do
Understanding Why Humans Do what They Do (29:56)
[ACTION] Six Human Needs
Module 2: Homework
Module 3: Universal Success Principles
Universal Success Principles (60:57)
Bonus Peter Crone interview. Life changing
Module 3: Homework
Module 4: Overcoming Implementation Failure
Part 1 - What causes Implementation Failure? (10:59)
Part 2 - The 7 Steps to Overcome Implementation Failure (30:32)
Part 3 - Explaining homework (3:07)
[Action]
Module 4: Homework
Module 5: Understand Your Financials
Understand Your Financials (39:07)
Module 6: Developing your Financial Mindset
Developing your Financial Mindset (71:09)
Module 6: Homework
Module 7: Increasing Profit Through Missed Opportunities
Increasing Profit Through Missed Opportunities (69:59)
Module 7: Homework
Module 8: Understanding Great Leadership
Understanding Great Leadership - Part 1 (36:17)
Understanding Great Leadership - Part 1 (49:18)
[Action] Creating a vision for your practice
Module 8: Homework
Module 9: The Art Of Courageous Conversations
The Art Of Courageous Conversations (39:10)
9 Steps to Courageous Conversations
Module 10: Marketing Your Vet Practice
What is Marketing (6:48)
The three outcomes of marketing - Find Serve Keep (39:53)
How to create a value add video for marketing in 15 mins (33:38)
How to use teleprompter app (6:28)
Module 10: Homework
Module 11: World Class Telephone Skills Training
World Class Telephone Skills Training (47:25)
[Action] Reception Scorecard Analysis
[Action] Five Steps to World Class Conversion Calls
Module 11: Homework
Module 12: Understanding the habits of high performers
Understanding the habits of high performers (24:01)
Other programs you might be interested in
Other programs you might be interested in (15:38)
Bonus Module: Practice Managers Workshop
1. Assessing Your Current Situation (27:22)
2. What Should A Practice Managers Role Be (49:29)
3. Preventing Fires from Occurring With Systems (12:23)
4. The Solution to Burnout From More Pets and Less Vets (53:46)
5. How To Get Your Team Onboard When Implementing Change (95:56)
6. Overcoming Overwhelm Using A Simple Planning Process (43:25)
7. Magic Metrics. The 6 Figures That You Need To Know As A Practice Manager (21:29)
8. How To Turn Cranky Clients Into Raving Fans (16:29)
Coaching Calls Replays
16 February 2023 (53:13)
02 February 2023 (51:39)
8 December 2022 (53:08)
24 November 2022 (62:59)
10th November 2022 (78:32)
13th October 2022 (69:57)
29th September 2022 (76:51)
8th September 2022 (77:41)
11 January 2022 (59:44)
14 December 2021 (53:47)
30 November 2021 (69:55)
Understanding Why Humans Do what They Do
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